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Explore comprehensive guides for configuring your venue, managing digital menus, streamlining kitchen queues, and resolving issues.
⭐Popular Guides & Quick Answers
What is WSNexa? — Smart Hospitality Platform Overview
An overview of WSNexa and how it connects QR ordering, waiter terminals, kitchen displays, and cashier settlement into one realtime system.
How to Complete Guided Business Setup
Step-by-step guidance on completing the 6 essential configuration stages for your branch.
How to Create and Manage Service Areas
Organize your floor plan into zones like Main Dining Hall, Rooftop Bar, Patio Terrace, and VIP Lounge.
How to Add and Manage Dining Tables
Add individual dining tables, set guest seating capacities, assign to service areas, and configure table numbers.
How to Generate and Download Branch QR Codes
Generate encrypted QR codes for public branch menus, print table cards, and test camera scanning.
How to Create and Organize Menu Categories
Create organized menu sections like Appetizers, Main Courses, Desserts, Cocktails, and Hot Beverages.
🗂️Browse by Operational Category
Guides organized by hospitality module, system role, and venue setup.
Getting Started
Essential guides to launch your restaurant, cafe, or bar on WSNexa.
Business & Branches
Configure corporate profiles, multi-branch outlets, and operating modes.
Service Areas, Tables & QR
Floor plans, table access PINs, QR code generation, and session security.
Menu Management
Categories, food & drink items, modifiers, pricing, and sold-out availability.
Orders & Lifecycle
Tracking orders from customer submission to kitchen prep and completion.
Order Security & Payments
Anti-tamper protection, table PIN verification, and payment gateway configuration.
Staff, Roles & Permissions
Inviting staff, role assignments, custom permission overrides, and area routing.
Waiter Operations
Taking table orders, guest assistance calls, and approving pending guest orders.
Kitchen Operations
Live order queue tickets, item modifiers, preparation notes, and status alerts.
Cashier & Settlement
POS order settlement, cash & card recording, and printable customer receipts.
Inventory & Operations
Track raw ingredients, storage locations, stock counts, waste, and transfers.
Venue Profile & Customers
Public showcase, logo & cover media, Google Maps location, and reviews.
Troubleshooting Center
Practical solutions to common operational, network, and ordering issues.
Coming Soon & Roadmap
Upcoming capabilities and platform enhancements planned for future updates.
Account, Reports & Subscriptions
Profile credentials, sales reports, exports, and SaaS plan upgrades.
🔧Troubleshooting & Common Diagnostic Fixes
Troubleshooting: Customer Cannot Open QR Menu
Practical steps to diagnose expired QR tokens, missing internet connection, or inactive branch QR codes.
Troubleshooting: Table PIN Error / Not Working
Resolve guest checkout PIN mismatches, verify assigned table PINs, or temporarily disable PIN enforcement.
Troubleshooting: Order Not Appearing in Kitchen Queue
Diagnose why a submitted customer order has not appeared on the Kitchen KDS screen.
Troubleshooting: Order Not Appearing in Cashier POS
Diagnose unsettled table bills, cancelled tickets, or filter mismatches in Cashier POS.
Need personalized assistance with your venue?
Our support desk is available to assist hospitality business owners and staff with account onboarding, menu configuration, hardware connectivity, and billing.